Support Terms

General Policies
Property Automation Software Corporation - hereinafter referred to as Property Automation, reserves the right to limit each telephone call to 30 minutes (thirty) and to limit each call to one incident. Property Automation may also limit or terminate support service to a customer who uses the service in an irregular, excessive, abusive or fraudulent manner. Terms, conditions, support features, procedures, pricing and support availability are subject to change at any time without notice (including charging for the options that are currently offered for free). Coverage is non-transferable and is valid for the individual purchaser only at a single location. Support is available only to end-users.

Service Availability
Service availability may occasionally deviate from stated hours due to downtime for systems and server maintenance and observed U.S. holidays.

Support Topic Limitations
Inquiries are limited to the following Tenant Pro product areas: installation, upgrade assistance, basic usability and basic functionality, as described in Tenant Pro product documentation. Property Automation may also assist customers with basic connectivity issues for the purpose of using Tenant Pro to access other products or services. No support plan offered by Property Automation covers inquiries on accounting practices or networking issues, or includes application consulting or training.

Program Bugs
Customers will not be charged for calls (or portions thereof) or emails (or portions thereof) that are the result of a bug in the software that is not yet fixed. A bug is defined as a situation where the program produces an error wherein the program does not report a number that is mathematically correct or that the program does not perform as designed and documented. The term bug does not include enhancement requests or even a customer's expectation that the software should perform or produce results in a certain manner. The customer agrees Property Automation determines the final outcome as to any discrepancies of opinion in determining what is a bug. If the bug has been fixed, and has been available to download from our web site for 3 days, then the customer agrees that the call or email will be chargeable.

Supported Products
Support is available for Tenant Pro for Windows. Limited support is available for optional add-on products (i.e. Payroll for Windows or Crystal Reports) purchased from Property Automation. Support for these add-on products is limited to transferring the appropriate data between the two programs. For support regarding add-on products (other than Tenant Pro) please contact the software developer. This is subject to change at any time without notice.

Limitation of Liability and Damages
Property Automation's sole liability, and the customer's sole remedy, for any loss suffered by the customer arising under technical support will be a 10% refund of the total fees paid by the customer to Property Automation Software Corporation for the 12-month period during which the loss is suffered. Under no circumstances will Property Automation be liable to the customer for consequential damages.

Disclaimer of Warranties
THE TENANT PRO SUPPORT NETWORK SERVICES ARE PROVIDED "AS IS." PROPERTY AUTOMATION HEREBY DISCLAIMS ALL REPRESENTATIONS AND WARRANTIES, EXPRESS AND IMPLIED, REGARDING THE SERVICES OR ANY RELATED MATERIALS, INCLUDING FITNESS FOR A PARTICULAR PURPOSE, QUALITY, MERCHANTABILITY, ACCURACY AND NON-INFRINGEMENT. IN NO EVENT SHALL PROPERTY AUTOMATION BE LIABLE FOR ANY SPECIAL, INCIDENTAL, INDIRECT OR CONSEQUENTIAL DAMAGES OF ANY KIND, OR ANY DAMAGES WHATSOEVER, INCLUDING, WITHOUT LIMITATION, THOSE RESULTING FROM LOSS OF USE, DATA OR PROFITS, WHETHER OR NOT ADVISED OF THE POSSIBILITY OF SUCH DAMAGE, AND ON ANY THEORY OF LIABILITY, ARISING OUT OF OR IN CONNECTION WITH THE USE OR PERFORMANCE OF THE SERVICES AND INFORMATION PROVIDED.

Privacy Policy
Property Automation may contact Tenant Pro customers, from time to time, by mail, phone, fax or e-mail to deliver information and other materials, to advise customers about new products and services, and to measure their satisfaction with the Technical Support Network.

Refund Policy
All sales are final on the fees paid for technical support.