Technical
Support Representative
Use your accounting experience to make a career change. As a leader in providing software solutions to the property management industry, we were ranked as one of the fastest growing technology companies by the Dallas Business Journal 2 years in a row.
This growing Richardson based Software Company is looking for an energetic team-player with excellent people skills, to join our fast-paced, dynamic Technical Support Team. This individual will be responsible for providing courteous, tactful, accurate, and timely technical support to our external customers. You will provide support via telephone, solving problems to enhance customer efficiency in utilizing our software products. This entry-level position is 100% telephone support for an accounting software package designed for the property management field.
Qualifications, Experience and Skills:
- Knowledge of day-to-day accounting functions needed.
- 1-2 years telephone contact with customers preferred.
Call center experience desired but not necessary.
- Experience with Microsoft Access, Peachtree and QuickBooks
a plus.
- Solid understanding of MS Windows is required.
- Knowledge of "Go to Meeting" or "PC Anywhere" preferred.
- Excellent written and verbal communication skills, as well as
strong people skills required.
- Ability to identify, troubleshoot, recreate, document, resolve,
and track customer issues. Includes recording, tracking,
escalating, researching and resolving issues.
- Ability to troubleshoot and problem solve in a quick, calm, analytical
and methodical manner
- Ability to maintain a high level of customer satisfaction
through professional communication and consistent follow up.
- Ability to understand and communicate technical information,
and analyze and solve complex problems.
- Ability to work independently and still make significant contributions
to the team. Being highly productive and accurate with minimal
guidance or supervision.
- Ability to take ownership of customer issues from initial contact
through problem resolution.
- Ability to test software fixes and implement in customer's environment.
- Ability to learn and accurately use ticket tracking system.
Must have solid organizational skills with ability to multi-task
and prioritize.
- Must be detail-oriented, dependable
- Ability to work well in group problem solving situations, using
reason even when dealing with emotional topics.
- Must be able to work closely with peers and Product Development
on all aspects of support.
- Additional responsibilities in the future may include technical
documentation and customer training.
The ability to learn through
self-study is crucial. The successful candidate must have
the ability and desire to learn the
features and functionality of the company's proprietary
software.
You must have a positive and upbeat attitude and an exceptional
ability
to deal effectively with customers via telephone. Must
be willing to give 110% every single day. Must be flexible
to work
any 8-hour
shift between 7 am and 7 pm during January and February.
Occasional Saturday work is required.
We are looking for people who have the passion and competitive
spirit to be the best at what they do.
We offer a competitive salary based on experience level, with
an attractive benefits package. Non-smoking environment. Local
applicants only. Relocation packages are not available. For immediate
consideration, e-mail resume with cover letter and salary requirements
to hr@propertyautomation.com. Due to the high volume of responses
only qualified candidates will be contacted. Resumes without salary
requirements will not be considered.
No
third parties please.
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